Terms and Conditions
Last updated: May 2025
*Terms of Use
Thank you for using B2b.dealplex.
For your information: B2b.dealplex Private Limited is a company incorporated under the Companies Act, 2013, with its registered office at Office no.528B, Gera Imperium Rise, Wipro Circle, Hinjawadi Phase II, pahse 2, Hinjawadi, Pune, Pimpri-Chinchwad, Maharashtra 411047 (hereinafter referred to as “We” / “B2b.dealplex” / “Us” / “Our”).
For abundant clarity, B2b.dealplex and/or the trademark "B2b.dealplex" are neither related, linked, nor interconnected in any manner or nature to any other entity or business with a similar or confusingly similar name.
These terms and conditions (“Terms”) govern your access to and use of the B2b.dealplex platform and the six services offered through it (collectively, the “Services”).
*Acceptance of Terms
These Terms are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of B2b.dealplex’s website https://shopB2b.dealplex.in/ ("Site") and/or any related mobile or software applications (collectively referred to as the “B2b.dealplex Platform”), including but not limited to the six services offered by B2b.dealplex via the B2b.dealplex Platform or otherwise ("Services").
Your use and access of the B2b.dealplex Platform shall be governed by these Terms and the Privacy Policy of B2b.dealplex as available at https://B2b.dealplex.in/privacy (“Privacy Policy”). By accessing the B2b.dealplex Platform and/or undertaking any transaction or use of Services, you agree to be bound by these Terms, including any additional terms and conditions and policies referenced herein or available by hyperlink on the B2b.dealplex Platform, and acknowledge that this constitutes a legally binding agreement between you and B2b.dealplex. You may not access or use the B2b.dealplex Platform or Services if you do not accept these Terms or are otherwise unable to be bound by them and the Privacy Policy.
These Terms may be updated from time to time by B2b.dealplex without prior notice. It is therefore strongly recommended that you review these Terms as posted on the B2b.dealplex Platform each time you access or use the B2b.dealplex Platform. In the event of any conflict or inconsistency between these Terms and any other terms of use that appear on the B2b.dealplex Platform, these Terms shall prevail.
The terms ‘visitor(s)’, ‘user(s)’, ‘you’, ‘your’, and ‘customer(s)’ hereunder refer to the person visiting, accessing, viewing, browsing through, and/or using the B2b.dealplex Platform at any time.
Should you require any clarifications regarding these Terms, please write to us at sales@B2b.dealplex.in.
Services Overview
The B2b.dealplex Platform is a platform for consumers to transact with third-party sellers who offer products and services for sale through the B2b.dealplex Platform. For abundant clarity, B2b.dealplex does not provide any services directly to users other than offering the B2b.dealplex Platform as a medium to facilitate transactions at your own cost and risk, and any other services as may be specifically notified to you in writing.
The services on the B2b.dealplex Platform are available only in select geographies within India.
B2b.dealplex is not and cannot be a party to any transaction between you and third-party sellers, nor does it have any control, involvement, or influence over the products purchased or services availed by you from such third-party sellers (including the prices charged by such sellers). Consequently, B2b.dealplex disclaims all warranties and liabilities related to any products or services offered on the B2b.dealplex Platform.
Eligibility
Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872, including minors, undischarged insolvents, etc., are not eligible to use or access the B2b.dealplex Platform. However, if you are a minor (under the age of 18 years), you may use or access the B2b.dealplex Platform only under the supervision of an adult parent or legal guardian who is “competent to contract” and agrees to be bound by these Terms.
You are prohibited, even under supervision, from purchasing any product(s) intended for adult consumption or whose sale to minors is prohibited, including tobacco products.
The B2b.dealplex Platform is intended for end-consumers who wish to purchase products or avail of services for domestic or personal use. Retailers, institutions, wholesalers, or any other business-to-business users are not eligible to use the B2b.dealplex Platform.
To ensure compliance with eligibility criteria, B2b.dealplex may use algorithms or pre-determined criteria-based technology, which may result in restrictions or blocks on your usage if overlap with such criteria is detected. If you believe you are a genuine user and face such restrictions, please contact us for assistance.
If you use the B2b.dealplex Platform on behalf of any person or entity, you represent and warrant that you are authorized to accept these Terms on their behalf. You and such person or entity shall be jointly and severally liable and indemnify B2b.dealplex for any violations of these Terms.
Account & Registration Obligations
All users must register and log in to place orders or use services on the B2b.dealplex Platform. You must keep your account and registration details current and accurate to ensure effective communication regarding your purchases and interactions on the B2b.dealplex Platform.
By agreeing to these Terms, you consent to receive promotional, transactional, or other communications and newsletters from B2b.dealplex and its group companies/affiliates. You can opt out of such communications and newsletters using the opt-out options provided within those messages. Additionally, you may update your notification preferences in the profile section of the B2b.dealplex Platform.
When you access and use the B2b.dealplex Platform, we may collect personally identifiable information including, but not limited to, your name, email address, age, address, mobile phone number, and other contact details; demographic profile information such as age, gender, occupation, education, and address; preferences and information about your interactions on the B2b.dealplex Platform, such as pages visited, links clicked, and frequency of visits to specific pages or features. We may also collect transaction-related information, including financial details and any other information necessary to provide you with our services and manage the B2b.dealplex Platform. All personal and identifiable information collected is subject to B2b.dealplex’s Privacy Policy.
By registering your mobile number with B2b.dealplex, you provide consent to be contacted by us or through third-party service providers via phone calls, SMS notifications, mobile applications, or other electronic modes of communication for order updates, shipment and delivery notifications, customer support, and any other correspondence necessary for the provision of our services.
Limited License & Access
Subject to the provisions set out in these Terms, B2b.dealplex grants you a personal, limited, non-exclusive, non-transferable, and revocable license to access (for personal use only) the B2b.dealplex Platform and avail the services offered, only as expressly permitted in these Terms. You shall not download (other than page caching) or modify any portion thereof, except with the express prior written consent of B2b.dealplex.
This limited license does not include or permit any resale or commercial use of the B2b.dealplex Platform or its contents; any collection, use, or derivative use of the B2b.dealplex Platform, its contents, product listings, descriptions, or prices; any downloading or copying of information for the benefit of any third party; or the use of data mining, robots, or similar data gathering and extraction tools.
You agree and undertake not to use, host, display, upload, modify, publish, transmit, update, or share any information, content, message, language, or document (including pursuant to gifting services, printing services, or orders to be delivered to third-party recipients, or messages delivered along with orders) — whether written or otherwise — in connection with the B2b.dealplex Platform, including communications with support agents or delivery partners, that:
• Belongs to another person and to which you do not have rights;
• Is harmful, threatening, abusive, indecent, discriminatory, tortious, vulgar, profane, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libellous, invasive of privacy, hateful, racially or ethnically objectionable, disparaging, encouraging money laundering or gambling, or otherwise offensive, inappropriate, or unlawful;
• Violates the standards of the services;
• Accuses others of illegal activity or describes physical confrontations;
• Attempts to impersonate another person or entity;
• Disguises or attempts to disguise the origin of your content or messages, including false names or IP address masking;
• Harms minors in any way;
• Infringes any intellectual property rights;
• Violates applicable laws or may result in civil or criminal liability;
• Contains software viruses or any code that disrupts functionality;
• Threatens the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign states, or public order;
• Is misleading or false;
• Attempts any of the above.
B2b.dealplex has no obligation to monitor your or others’ use of the platform for violations but reserves the right to do so to operate and improve the services, ensure compliance with Terms, and comply with legal requirements.
Any liability arising from violations of these Terms is your sole responsibility, not that of B2b.dealplex.
No portion of the B2b.dealplex Platform may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for commercial purposes without prior written consent from B2b.dealplex.
You may not use framing techniques to enclose any trademark, logo, or proprietary information of B2b.dealplex or its affiliates without prior written consent.
You may not use meta tags or hidden text using B2b.dealplex’s name or trademarks without prior written consent.
You shall not attempt unauthorized access to any portion of the B2b.dealplex Platform or connected systems through hacking, password mining, or other illegitimate means.
Any unauthorized use will automatically terminate the license granted, at B2b.dealplex’s sole discretion.
Advertising
Parts of the B2b.dealplex website may contain advertising information, promotional material, or other content submitted by third parties, brands, or customers. The responsibility for ensuring that any material submitted for inclusion on the B2b.dealplex Platform complies with all applicable international and national laws lies solely with the party providing such material.
Your correspondence, business dealings, or participation in promotions with advertisers (other than B2b.dealplex) found on or through the B2b.dealplex Platform—including payment and delivery of related goods or services, and any other terms, conditions, warranties, or representations associated with such dealings—shall be solely between you and the advertiser. B2b.dealplex will not be responsible or liable for any errors, omissions, inaccuracies in advertising materials, or any loss or damage incurred as a result of such dealings or the presence of advertisers on the B2b.dealplex Platform.
For any information related to charitable campaigns ("Charitable Campaigns") sent to customers or displayed on the B2b.dealplex Platform, where customers may donate money through (a) payments on third-party websites, or (b) deposits to third-party bank accounts, B2b.dealplex is not involved in the collection, management, or utilization of such funds. B2b.dealplex does not accept responsibility or liability for the accuracy, completeness, legality, or reliability of any information related to Charitable Campaigns. Such information is displayed for informational purposes only, and customers are advised to independently verify the details before taking any action.
As part of advertising, marketing, or visibility campaigns, brands, advertisers, or sponsors may run banner content, sampling schemes, contests, flyer distributions, or other promotional campaigns on or via the B2b.dealplex Platform. Notwithstanding anything to the contrary, you agree that to the fullest extent permitted by law, B2b.dealplex shall have no liability in connection with such campaigns (including contests or contest rewards), which are solely arrangements between you and the respective brands, advertisers, or sponsors, including fulfillment of any obligations.
Participation in such campaigns, accessing embedded third-party links, scanning codes, or availing of services pursuant to these campaigns shall be at your own risk and will be governed by the terms and conditions of the campaigns and the relevant brands, advertisers, or sponsors. B2b.dealplex makes no representation or warranty of any kind, express or implied, regarding such campaigns. The brands, advertisers, or sponsors shall be solely responsible for their fulfillment.
Disclaimers
You acknowledge and agree that the B2b.dealplex Platform and the Services are provided on an “as is” and “as available” basis, and that your use of the B2b.dealplex Platform and Services shall be at your sole risk. To the fullest extent permitted by applicable law, B2b.dealplex, its group companies, affiliates, and their respective directors, employees, officers, agents, and representatives (“B2b.dealplex Parties”) disclaim all warranties, express or implied, in connection with the B2b.dealplex Platform, the Services, and your use thereof.
To the fullest extent permitted by applicable law, B2b.dealplex makes no warranties or representations that the B2b.dealplex Platform and Services will be provided with complete accuracy or completeness of content, and assumes no responsibility for any:
1. Errors, mistakes, or inaccuracies in the content on the B2b.dealplex Platform or the Services;
2. Personal injury or property damage of any nature resulting from your access to or use of the B2b.dealplex Platform and Services;
3. Unauthorized access to or use of B2b.dealplex servers and/or any personal information stored therein;
4. Interruption or cessation of transmission to or from the B2b.dealplex Platform;
5. Bugs, viruses, trojan horses, or other malicious code transmitted to or through the B2b.dealplex Platform or by any third party;
6. Loss of your data or content from the B2b.dealplex Platform; or
7. Errors or omissions in any content or any loss or damage incurred as a result of using any content posted, emailed, transmitted, or otherwise made available via the B2b.dealplex Platform.
Any material downloaded or obtained through the use of the B2b.dealplex Platform is done at your own discretion and risk, and you are solely responsible for any damage to your computer system or loss of data resulting from such downloads.
The B2b.dealplex Parties are not responsible for monitoring any transaction between you and third-party providers of products or services. You are solely responsible for all communications and interactions with other users of the B2b.dealplex Platform and Services.
No advice or information, whether oral or written, obtained from B2b.dealplex or through the Services shall create any warranty unless expressly stated in these Terms.
Unless expressly authorized in writing by B2b.dealplex, you agree not to use any trademark, service mark, trade name, or logo of any company or organization in a manner likely or intended to cause confusion regarding ownership or authorized use.
You acknowledge that you are exercising your best and prudent judgment before entering into any transactions. B2b.dealplex makes its best efforts to display available products, including their color, size, shape, and appearance, as accurately as possible. However, actual products may vary in color, size, shape, or appearance from what is displayed on your screen.
B2b.dealplex does not make any representations or warranties regarding the products or services (including digital goods) available on the B2b.dealplex Platform, nor does B2b.dealplex implicitly or explicitly endorse or support the sale or purchase of such products or services. B2b.dealplex accepts no liability for errors, inaccuracies, or omissions from third parties or for information received from third parties and provided through the B2b.dealplex Platform.
The terms and conditions of the third-party seller, issuer, or brand of products (including digital goods such as software, gift cards, or vouchers) apply in addition to these Terms. You acknowledge and agree that B2b.dealplex does not have ownership, control, or title over any products subject to sale and purchase agreements between you and the relevant third party seller.
B2b.dealplex has no control over the quality, merchantability, fitness for purpose, or availability of products and is not responsible for damages, delays, or out-of-stock situations related to such products.
Delivery Partners
We facilitate the delivery of orders placed on the B2b.dealplex Platform through independent contractors, i.e., delivery partners, on a principal-to-principal basis. For clarity, these delivery partners are neither employees nor agents of B2b.dealplex. They are purely associated with B2b.dealplex as independent service providers and are not exclusively bound to provide delivery services at any given time.
There is no principal-agent relationship between B2b.dealplex and the delivery partners, and therefore, B2b.dealplex cannot be held liable for any acts or omissions of the delivery partners under any circumstances.
You are expected to respect the dignity and diversity of the delivery partners and to support a secure and harassment-free gig work environment. This includes the prevention and deterrence of any form of harassment, including sexual harassment, toward delivery partners.
B2b.dealplex reserves the right to withhold or limit your access to the B2b.dealplex Platform at our sole discretion if you behave toward any delivery partner in a discourteous, disrespectful, abusive, inappropriate, or unlawful manner.
You are expected to treat all delivery partners with courtesy and respect. Any claims or compensation demands arising from your inappropriate actions toward delivery partners shall be your sole responsibility.
Customer Comments, Reviews, and Ratings
“Comments” include, but are not limited to, reviews, feedback, images, photos, audio, video, location data, nearby places, likes, ratings, messages, chat communications, profile information, and any other material shared, uploaded, or transmitted in connection with the services provided on the B2b.dealplex Platform. All Comments submitted, shared, or published on or in connection with the use of B2b.dealplex’s platform/services shall be and remain the property of B2b.dealplex.
By submitting your Comments, you irrevocably grant B2b.dealplex a perpetual, worldwide, non-exclusive, royalty-free, fully paid, transferable, sub-licensable license to use, publish, display, distribute, translate, reformat, create derivative works, analyze, promote, commercialize, or incorporate into advertisements or other content across any medium. This includes the right to use your name or username in connection with such Comments.
If you upload photos or images as part of your Comments, you confirm that they are relevant to the product/service being reviewed, clear and directly taken by you, and do not include promotional material or content violating these terms.
B2b.dealplex is under no obligation to:
• Maintain any Comments in confidence,
• Pay compensation for any Comments,
• Respond to any Comments.
By submitting Comments, you confirm that:
• You are the sole author or have necessary permissions to post the Comments.
• The Comments do not infringe any intellectual property, privacy, or other rights of any third party.
• Your Comments are truthful, accurate, and reflect a genuine experience.
• Your Comments are not influenced by any payment or incentive.
You agree not to upload or submit Comments that:
• Are unlawful, abusive, defamatory, or obscene,
• Contain viruses or harmful code,
• Are political, promotional, or spam in nature,
• Involve impersonation or misrepresentation.
You agree to indemnify B2b.dealplex against all liabilities arising from any Comments you submit. You shall be solely responsible for your Comments and any consequences resulting from sharing them.
B2b.dealplex reserves the right to monitor, moderate, publish, remove, or disable access to any Comments for any reason, without prior notice. We are not obligated to return any Comments under any circumstances. We do not guarantee the accuracy, integrity, or quality of any Comments, and all liability lies with the Customer who posts them.
Third-party content and Customer Comments do not reflect the opinions of B2b.dealplex. B2b.dealplex is a neutral platform and does not arbitrate disputes. If any review is found to violate our policies, the concerned party may report it by contacting sales@B2b.dealplex.in. We may, at our sole discretion, remove such content if deemed to violate our terms or harm our services.
Customer Feedback
If you share or send any ideas, suggestions, changes, or documents regarding B2b.dealplex’s existing services (“Feedback”), you agree that:
1. Your Feedback does not contain confidential, proprietary, or secret information of any third party.
2. B2b.dealplex is under no obligation of confidentiality with respect to such Feedback and may use it freely and without restriction.
3. B2b.dealplex may have already received similar Feedback from other users or it may already be under internal development or consideration.
4. By providing the Feedback, you grant B2b.dealplex a non-exclusive, royalty-free, perpetual, worldwide license to use, develop, publish, distribute, and sublicense such Feedback. You also irrevocably waive any claims against B2b.dealplex or its users related to such Feedback.
Please provide only specific Feedback related to B2b.dealplex’s existing services. Do not include ideas or concepts that B2b.dealplex does not permit itself to review or consider under its policy.
Despite this request, if you still submit unsolicited ideas—including but not limited to new advertising campaigns, product or service enhancements, technologies, processes, materials, or brand names (“Submissions”)—the following terms shall apply:
1. Your Submissions and all their content will automatically become the property of B2b.dealplex, without any compensation to you.
2. B2b.dealplex may use or redistribute such Submissions and their contents for any purpose and in any manner.
3. B2b.dealplex is under no obligation to review any Submissions.
4. B2b.dealplex is under no obligation to maintain the confidentiality of any Submissions.
This policy is designed to avoid potential misunderstandings when B2b.dealplex’s services or marketing strategies may appear similar to unsolicited ideas submitted by users.
Intellectual Property
B2b.dealplex and/or its brand or seller partners (as applicable) expressly reserve all intellectual property rights in all text, programs, products, processes, technologies, images, content, and other materials appearing on the B2b.dealplex platform (“Intellectual Property”). Access to or use of the B2b.dealplex platform does not grant or imply any license or sub-license to any Intellectual Property. All rights, including copyright, in and to the B2b.dealplex platform are owned by or licensed to B2b.dealplex. Any use of the B2b.dealplex platform or its Intellectual Property, including copying or storing any part of it, is strictly prohibited without prior written consent from B2b.dealplex.
You may not modify, distribute, or re-post any material from the B2b.dealplex platform for any purpose. The names, logos, service marks, trademarks, slogans, and related product or service identifiers are owned by B2b.dealplex, its affiliates, partners, suppliers, or service providers. Any other trademarks appearing on the platform are the property of their respective owners. No rights, title, or interest in any such marks are granted through access to or use of the B2b.dealplex platform. References to third-party names, products, or services—if included—are for user convenience only and do not imply endorsement, sponsorship, or recommendation by B2b.dealplex.
B2b.dealplex may feature third-party content or link to third-party websites, content, products, applications, or services (collectively, “Third-Party Content”) as a service to users interested in such information. B2b.dealplex does not control, endorse, screen, or guarantee any Third-Party Content. The presence of any such content or link does not constitute endorsement or affiliation. B2b.dealplex assumes no responsibility for any Third-Party Content, its accuracy, reliability, or legality. Your decision to access third-party websites or use third-party services linked through B2b.dealplex is entirely at your own risk and discretion.
B2b.dealplex respects the intellectual property rights of others. If you believe your intellectual property rights have been infringed or misused on the B2b.dealplex platform, you may report it by contacting: (sales@B2b.dealplex.in). We will review your claim in accordance with applicable laws and internal policies and may request additional details to assess the claim. Please note that submitting false, misleading, or inaccurate claims may lead to legal consequences, including civil or criminal liability.
Privacy Policy
B2b.dealplex respects your privacy and values the trust you place in us. Our Privacy Policy, available at https://B2b.dealplex.in/privacy, outlines how we collect, use, store, and disclose information related to you when you access or use the B2b.dealplex platform and its services.
We encourage you to read and understand the Privacy Policy carefully. By accessing or using the B2b.dealplex platform, which includes all six services offered, you agree to be bound by the terms of the Privacy Policy and consent to the collection, storage, processing, and use of your information as described therein.
The Privacy Policy is incorporated into these Terms by reference and may be updated from time to time at our sole discretion. Continued use of B2b.dealplex after any such changes constitutes your acceptance of those updates.
Information Disclosure
To protect against loss, misuse, and unauthorized alteration of the information under its control, B2b.dealplex has implemented appropriate physical, electronic, and managerial safeguards. While we strive to maintain the confidentiality and security of your personally identifiable information, please understand that transmissions over the internet cannot be guaranteed to be completely secure. By using the B2b.dealplex platform, you acknowledge and agree that B2b.dealplex shall not be liable for any disclosure of your information caused by transmission errors or unauthorized actions by third parties.
Call Recording: All calls between you and B2b.dealplex (including calls involving our service partners or third parties engaged by us) may be recorded for internal training, quality assurance, and service improvement purposes. By using our services, you explicitly consent to B2b.dealplex and its authorized third parties recording these calls and sharing such recordings with authorized personnel, service partners, and relevant third parties as necessary.
You also expressly consent to B2b.dealplex sharing any data, including call recordings, related to you with our group companies, affiliates, and/or governmental or regulatory authorities if required by applicable law.
Misrepresentation
B2b.dealplex assumes no responsibility for any communication not authorized by B2b.dealplex regarding offers, promotions, sales, or any other activities. This includes, but is not limited to, any fraud or misrepresentation caused by third-party administrators resulting in loss or injury to users. Users are cautioned that B2b.dealplex does not operate any call centers and does not provide any landline/mobile numbers, email IDs, social media channels, or other electronic communication methods for user contact, except those specifically mentioned in these Terms.
You are advised to be vigilant against unauthorized persons, fraudsters, or imposters claiming to represent B2b.dealplex. If you wish to communicate with B2b.dealplex, please use the following email addresses or the faster in-app chat option:
Email: sales@B2b.dealplex.in
Please note: B2b.dealplex will never solicit confidential information such as OTP, CVV, PIN numbers, or card details via call, email, or any other channel. Do not share such sensitive information if requested by email, phone, or any other means. Avoid divulging these details to anyone claiming to represent B2b.dealplex.
You Understand, Agree & Confirm
• That you shall be solely responsible for providing accurate delivery details including recipient name, address, and contact information. You are also responsible for all payments made through your B2b.dealplex account, whether for your own use or on behalf of someone else. B2b.dealplex shall not be liable for any refund or order cancellation due to incorrect or incomplete details provided by you.
•That if any product/service delivery is delayed, returned, or fails due to incorrect details, recipient unavailability, or refusal to accept the order, B2b.dealplex bears no responsibility for redelivery. Any costs incurred in such cases shall be borne by you.
• That B2b.dealplex makes every effort to ensure delivery of products/services within the estimated time displayed during order placement, but does not guarantee delivery times. Delays may occur due to factors such as availability of delivery partners, weather, traffic, high demand, force majeure events, or other unforeseen challenges beyond B2b.dealplex's control.
• That delivery will typically occur when a person is available at the provided address. If you instruct the delivery partner to leave the package unattended or with a third party, you accept full responsibility for any loss, theft, tampering, or damage and waive the right to claim refunds or compensation from B2b.dealplex.
• That for cash on delivery orders, it is solely your responsibility to ensure the correct cash amount is paid to the delivery partner. B2b.dealplex is not liable for any overpayment, underpayment, or disputes arising therefrom.
• That you agree to use the services of B2b.dealplex only for lawful purposes, and will comply with all applicable laws and regulations while accessing or transacting on the B2b.dealplex platform.
• That all information provided by you is true and accurate, and B2b.dealplex reserves the right to verify any information at any time. If any part of the information is found to be false, B2b.dealplex may reject your registration, cancel your orders, and ban your access to its services without any liability or prior notice.
• That all transactions made through the B2b.dealplex platform are done at your own risk and discretion. You are advised to exercise judgment and prudence before entering into any transaction.
• That orders may include additional charges such as delivery fees, convenience fees, high demand surcharges, packaging charges, gift fees, or any other service-related charges. These will be clearly disclosed at checkout. By placing an order, you agree to pay these Service Charges, which may vary depending on various factors such as time of day, cart value, traffic, weather, or order location.
•That you have reviewed the product/service description carefully before placing the order, and agree to abide by the terms of sale as outlined therein.
• That while using the B2b.dealplex platform, you may encounter content that some may find offensive, indecent, or objectionable. You agree to access such content at your own risk, and B2b.dealplex will not be liable for any discomfort or damage resulting therefrom.
• That B2b.dealplex reserves the right to modify, suspend, or discontinue any service or product offering at any time without notice. Changes to features, content, or availability may occur as part of our platform evolution.
• That the B2b.dealplex app and services may require automatic updates or upgrades. You agree to allow such updates to be pushed to your device unless otherwise restricted by your device settings. Updates are essential for improved service, bug fixes, and feature enhancements.
• That B2b.dealplex may, from time to time, conduct experiments or tests on certain app features, interface designs, or promotional campaigns. As a result, some users may experience features differently. This is aimed at improving user experience, safety, innovation, and service quality.
Taxes on Your Order
In respect of the order placed by you, B2b.dealplex shall issue documents such as order summaries, tax invoices, and other applicable documentation as per prevailing laws and standard business practices. Your order may include the following components and corresponding documents, depending on the nature of services availed:
• Supply of Goods by Third-Party Sellers Listed on the B2b.dealplex Platform
o A Tax Invoice cum Bill of Supply shall be issued on behalf of the respective third-party seller.
o A Tax Invoice shall be issued by B2b.dealplex or the applicable third-party service provider.
All relevant documents will be accessible on the Order Summary page once the order has been successfully delivered.
You acknowledge and agree that any entitlement to GST benefits on goods or services purchased via the B2b.dealplex Platform is subject to:
• The applicable GST laws and conditions.
• Submission of a valid GST number at the time of order placement, as prompted on the B2b.dealplex Platform.
These GST-related terms are deemed to be part of the overall Terms of Use by reference and may be updated or amended by B2b.dealplex without prior notice.
Order Cancellation-
You acknowledge that:
• (a) Your cancellation, or any attempted or purported cancellation of an order, or
• (b) Cancellations due to reasons not attributable to B2b.dealplex
shall be considered a breach of these Terms. Any such cancellation request will only be permitted at the sole discretion of B2b.dealplex. For permitted cancellations, B2b.dealplex may initiate a refund, which could be issued in the form of promotional codes, coupons, or credit, usable for future transactions on the B2b.dealplex Platform, subject to applicable terms such as validity duration.
Order Cancellation by B2b.dealplex
Orders may be cancelled by B2b.dealplex under the following circumstances:
• (a) Suspected fraudulent or suspicious transactions
• (b) Non-compliance with or violations of these Terms
• (c) Unavailability of product(s) or services
• (d) Technical errors or unforeseen logistical/delivery issues beyond our control
In such cases, refunds (if applicable) will be initiated within approximately 72 hours of order cancellation.
B2b.dealplex takes all reasonable efforts to ensure the accuracy of product/service specifications, pricing, and availability. However, in the event of an error (due to system or third-party issues), B2b.dealplex reserves the right to cancel the order and issue a refund or promotional credit accordingly.
We also reserve the right to restrict access to users found to be non-compliant or engaging in fraudulent activity, and may cancel future orders placed by such users.
Returns & Refunds
At B2b.dealplex, customer satisfaction is our priority. However, once a product or service is delivered, it is considered non-returnable, non-replaceable, and non-exchangeable—except in the following circumstances: (a) if the product is found to be damaged, defective, expired at the time of delivery, or incorrectly delivered; and (b) if the specific return, replacement, or exchange policy associated with that product or service expressly permits such action. In such cases, the request for return, exchange, or replacement will be processed according to the terms, conditions, and timelines mentioned in the respective policy. We urge customers to carefully review the return and exchange policy provided on each product or service page on the B2b.dealplex platform before placing an order or requesting a return or refund. Valid proof of the issue (such as clear images or videos) must be submitted for any resolution to be initiated.
For digital goods—including but not limited to gift cards, vouchers, online subscriptions, and other intangible services—no return or refund shall be applicable. In case of any issue related to usage, validity, or redemption, customers are advised to directly contact the respective issuer or seller. The issuer's terms and conditions will apply in addition to the general B2b.dealplex terms.
All refunds for eligible returns or cancellations will be processed within 7 working days from the date of return or cancellation approval, subject to verification and approval. For transactions made via electronic payment methods (such as debit card, credit card, net banking, UPI, etc.), refunds will be issued through the original payment method or, in some cases, via B2b.dealplex credits, cashback, promotional codes, or coupons—depending on the nature of the transaction and applicable terms. These credits can be used for future purchases on the B2b.dealplex platform and will be subject to any validity period mentioned. Refunds processed as credits will reflect in your account as per your bank's timeline.
For orders placed via Cash on Delivery (COD), refunds will only be processed through promotional codes, which are valid for 30 days from the date of issuance. Users may also choose to receive promotional code refunds even for online payments. Once issued, such codes or credits cannot be transferred to any other payment method. All other promotional codes issued by B2b.dealplex for any purpose will remain valid for 7 days unless specified otherwise.
All refunds shall be made in Indian Rupees (INR) only and are non-transferable. This policy applies across all six services offered on the B2b.dealplex platform. We recommend customers familiarize themselves with the specific policies associated with each service type before placing an order or requesting a refund.
B2b.dealplex Cashback Policy
The following terms are in addition to, and not a replacement for, any other terms governing the use or access of the B2b.dealplex platform.
"Cashback" refers to the credit granted to a user’s B2b.dealplex account, representing the eligible cashback amount. This credit will be reflected in the user’s account but shall not, under any circumstances, be transferred to a bank account, card account, or refunded in cash. Cashback offered by B2b.dealplex may either be transactional (linked to specific purchases) or promotional (issued as part of a marketing campaign), and users will be entitled to receive cashback only when explicitly specified by B2b.dealplex.
Cashback is not applicable on cancelled orders, and any cashback shown or granted in relation to such orders may be revoked by B2b.dealplex without prior notice. Additionally, if a refund is requested—either partially or fully—for an order that had cashback applied, the cashback amount will be adjusted accordingly and may be deducted based on the portion of the order that is refunded. This rule applies even if cashback is displayed at the item level.
B2b.dealplex reserves the right, at its sole discretion and without prior notice, to withdraw, suspend, modify, or cancel any cashback offers and their associated terms at any time, without any liability. Cashback—whether transactional or promotional—will typically be reflected in the user’s B2b.dealplex account within 24 to 48 hours from the transaction, but in some cases (especially promotional campaigns or coupon-based offers), it may take up to 7 working days from the date of successful delivery for the cashback to appear.
Unless otherwise stated, transactional cashback will remain valid for 90 days, and promotional cashback for 60 days from the date of credit. B2b.dealplex may alter these validity periods at its discretion, which will be communicated through the platform when applicable.
It is important to note that B2b.dealplex does not promote or endorse any specific product or transaction solely on the basis of cashback availability. Cashback and discount codes may not be valid on certain services or products offered through the B2b.dealplex platform, as may be determined and updated by B2b.dealplex from time to time.
This cashback policy applies across all six services offered on B2b.dealplex. We recommend that users carefully read the specific cashback terms listed with each service or promotional campaign before proceeding with any transaction.
Printing Services Policy
The following terms apply specifically to the use of printing services offered on the B2b.dealplex platform and are in addition to all other general terms and conditions governing access to and use of the B2b.dealplex website and services.
To avail B2b.dealplex's printing services, customers must upload a soft copy of the desired document, file, image, text, or data in a supported printable format (collectively referred to as “Document(s)”) through the B2b.dealplex platform. If the document is already listed or available for printing on the platform, the user can simply trigger a print request. Once the request is received, the documents will be printed and delivered to the customer.
Customers are strictly advised not to upload any content that falls under Prohibited Conduct, as outlined in B2b.dealplex's usage terms. While B2b.dealplex strives to maintain the confidentiality of all uploaded documents, customers must understand that uploading any sensitive or confidential documents is done at their own risk. B2b.dealplex does not permanently store any documents; they are retained only temporarily for the purpose of fulfilling the printing request.
Charges for printing services will be clearly displayed before an order is placed, and users are required to make payment—possibly in advance—to complete the order. B2b.dealplex reserves the right to revise printing fees or related charges at any time without prior notice. Additionally, in order to process and deliver your print orders, B2b.dealplex may share uploaded documents with its affiliated or franchisee stores.
If the customer receives defective or incorrect printouts, they must report the issue within 24 hours of delivery by sharing photos of the defective items along with the order number with B2b.dealplex’s customer support. Complaints received after the 24-hour window may not be entertained, although B2b.dealplex will make reasonable efforts to assist wherever possible.
By using B2b.dealplex’s printing services, the customer agrees to use the services only for lawful purposes and in compliance with all applicable laws and regulations. Uploading documents on B2b.dealplex implies the customer’s consent to the collection, temporary storage, and use of the information solely for fulfilling the printing request, in accordance with B2b.dealplex’s Terms of Use and Privacy Policy.
The customer acknowledges that printing services are availed at their own discretion and risk, and they are expected to exercise sound judgment before initiating any transaction on the B2b.dealplex platform. This printing service policy applies across all six services offered by B2b.dealplex.
B2b.dealplex Gifting Services
The following terms apply specifically to the gifting services offered on B2b.dealplex and are in addition to, and not a replacement for, the general terms and conditions governing the use of the B2b.dealplex platform and its six integrated services.
B2b.dealplex allows you to place orders for eligible products to be delivered as gifts to recipients of your choice. Gifting services are available only for certain products explicitly marked as eligible (“Eligible Products”) on the B2b.dealplex platform. You agree to use this service responsibly and only to send gifts to individuals who are known to you, ensuring that your use of the service does not cause discomfort, inconvenience, or embarrassment to the recipient.
To place a gift order, you must provide accurate and complete contact information for the recipient, including their name, address, phone number, and any other details necessary to complete the delivery. By using this service, you confirm that you have obtained the recipient’s consent to share their personal information with B2b.dealplex for the sole purpose of order fulfillment.
You agree to indemnify and hold B2b.dealplex and its partners harmless from any disputes, legal claims, or issues raised by the recipient regarding the use of their contact information. Under no circumstances should the gifting service be used to harass, intimidate, or cause harm to the recipient in any way. You also accept full responsibility if the recipient refuses the gift or expresses dissatisfaction, and acknowledge that B2b.dealplex bears no liability in such situations. If the recipient is unreachable, B2b.dealplex or the delivery partner may attempt to contact you for guidance or resolution.
Gifting-related fees or service charges may apply, and these will be clearly displayed before you confirm your order. In many cases, payment must be made in advance and Cash on Delivery (COD) may not be available for gift orders. By placing a gift order, you agree to pay the applicable charges in full as displayed at checkout.
B2b.dealplex may also allow you to include a custom message along with your gift. While we will do our best to ensure the message is delivered as part of the gift package, this may not always be possible due to logistical or technical constraints. All such messages must comply with B2b.dealplex’s terms on Prohibited Conduct and must not include offensive, inappropriate, or illegal content.
This gifting service policy applies across all six services offered by B2b.dealplex, and users are encouraged to use the feature responsibly to ensure a smooth and positive experience for both the sender and the recipient.
B2b.dealplex Third-Party Services
The following terms apply to third-party services available on the B2b.dealplex platform and are in addition to, and not in substitution of, the general terms and conditions governing the use of B2b.dealplex and its six services.
From time to time, B2b.dealplex may collaborate with external third-party providers to enhance your overall experience on the platform. These services may either be part of a bundled offering with products or be made available for optional selection at the time of checkout. Examples include—but are not limited to—installation services for specific products, demo sessions, consultation, or any other support service facilitated through marketing campaigns or product offerings.
By opting in for such third-party services or by placing an order that includes services from a third-party provider, you acknowledge and agree to the following:
• These services are independently provided by third parties and are governed exclusively by their respective terms and conditions. B2b.dealplex has no control over or involvement in the actual execution of such services, including aspects like scheduling, delivery, quality, order tracking, customer service, or grievance redressal.
• You explicitly consent to the sharing of your personal information and order details with the third-party service provider as necessary for fulfillment. Once shared, your data will also be subject to the third party’s privacy policy in addition to B2b.dealplex's.
• B2b.dealplex makes no representations or warranties, whether express or implied, regarding the quality, accuracy, timeliness, reliability, or suitability of the third-party services. All such services are provided on an “as is” basis by the respective service providers.
• You understand and agree that any engagement with a third-party service provider is at your sole risk. B2b.dealplex and its affiliated entities shall not be liable for any claims, damages, or losses (including theft, service failure, or dissatisfaction) arising out of or in connection with the third-party services.
• By using or availing any such third-party service through B2b.dealplex, you agree that B2b.dealplex will not mediate or involve itself in any disputes or issues that may arise between you and the third-party provider.
These provisions apply across all six services on the B2b.dealplex platform. We encourage users to review the third-party service providers' terms before opting in and to exercise due diligence when availing any such services.
Terms and Conditions for EMI on Credit and Debit Cards
The following terms and conditions (“EMI Terms”) shall apply to all transactions made using the Equated Monthly Installments (“EMI”) facility on the B2b.dealplex website and mobile application (“Platform”) and are in addition to, and not in substitution of or derogation to, the terms and conditions governing the use/access of the Platform. By opting for the EMI facility, you (“Customer” or “You”) agree to be bound by these EMI Terms.
1. EMI Facility Availability
You may opt for the EMI payment method on purchases of values acceptable to the issuing bank made on the B2b.dealplex Platform, subject to the availability of the EMI facility from your issuing bank.
2. Exclusions
The EMI facility is not available on purchases made using UPI, net banking, prepaid payment instruments, Buy Now Pay Later options, or Cash on Delivery methods
3. Combining Products
You may combine multiple products from various third-party sellers or brands on the B2b.dealplex Platform into a single purchase and convert such purchase into an EMI.
4. Issuing Bank’s Role
The EMI facility is offered solely by the respective issuing banks. B2b.dealplex does not play any role in the approval, extension, pricing (including applicable taxes), modification, pre-closure, closure, repayment, or any other matter related to the EMI facility, which is at the sole discretion of the issuing bank.
5. Bank Terms and Disputes
You agree to be governed by the respective terms and conditions of the issuing bank offering the EMI facility. For any complaints, disputes, or inquiries regarding the EMI facility or EMI transactions, you must contact the issuing bank directly.
6. Information Accuracy
B2b.dealplex displays EMI-related information based on details provided by the issuing banks on an “as is” basis. The issuing banks are the authoritative source of such information. B2b.dealplex shall not be held liable for any disputes arising from the EMI facility or any inaccuracies in the information displayed.
7. Order Cancellation and Refunds
If you cancel an order before the issuing bank converts the purchase into an EMI, you will be entitled to a full refund. However, if the EMI has already been processed by the issuing bank before cancellation, applicable fees charged by the bank and relevant taxes will not be refunded.
8. Payment and EMI Conversion
You agree to pay the total order value at the time of payment as per the debit or credit card terms. The amount will be converted to EMI by your issuing bank according to their policies.
9. No Processing Fees by B2b.dealplex
B2b.dealplex does not charge any processing or convenience fees for facilitating the EMI facility.
10. Right to Amend or Withdraw EMI Facility
B2b.dealplex reserves the right to suspend or stop offering the EMI facility on the Platform, or to amend these EMI Terms at any time without prior notice.
11. Communication of Bank Terms
Any additional terms specific to the issuing bank will be communicated to you at the time of availing the EMI facility via push notification, hyperlink, SMS, email, or other written formats, either by B2b.dealplex or the issuing bank.
12. Limitation of B2b.dealplex Liability
B2b.dealplex solely facilitates the EMI options offered by banks and is not responsible for any aspects of the EMI, including but not limited to restructuring, refunds, returns, foreclosure, or disputes.
B2b.dealplex Terms and Conditions for No Cost EMI on Credit Cards (“Offer”)
• Offer Description
By availing this Offer, you understand that you will receive an upfront discount equal to the EMI interest cost charged by the respective issuing bank, effectively making the EMI interest cost zero.
• Taxes and Charges
You agree and acknowledge that all applicable taxes on interest and any other charges related to this Offer will be levied by the respective issuing bank.
• Eligibility of Offer
The discount under this Offer applies only when you opt for the ‘No Cost EMI on Credit Card’ payment option on the B2b.dealplex Platform.
• No Waiver of EMI Interest
You acknowledge that this Offer does not amount to a waiver of EMI interest by the issuing bank.
• Product Availability
You agree and understand that this Offer may not be available on all products listed on the B2b.dealplex Platform.
• Bank Discretion
The applicability of the Offer is subject to the discretion and directions of the issuing bank.
• B2b.dealplex’s Liability
B2b.dealplex shall have no liability or obligation in case the issuing bank refuses or fails to process this Offer for any reason.
• Timely Payments
You understand and acknowledge that failure to make timely EMI payments to the issuing bank may result in additional interest or penalties charged by the bank, which may exceed the discount provided under this Offer. B2b.dealplex shall not be responsible or liable for any delayed or non-payment of EMI.
• Returns and Refunds
In case of any returns or refunds made on EMI purchases, the interest already billed on the transaction will not be refunded under any circumstances.
• Processing and Cancellation Charges
The issuing bank may levy processing or cancellation charges as per their policies. You agree to bear and pay all such charges.
• Right to Modify or Cancel Offer
B2b.dealplex reserves the right to modify or cancel this Offer at any time without prior notice, including due to changes or modifications made by third-party sellers or brands offering this Offer.
B2b.dealplex - Specific Additional Terms for Purchase of Cigarettes, Tobacco Products, Hookah, Rolling Papers, and Nicotine Products
By using the B2b.dealplex Platform to purchase cigarettes, tobacco products, hookah, rolling papers, or nicotine products (“Restricted Products”), you agree and undertake the following:
1. Minimum Age Requirement
You confirm that you are at least eighteen (18) years of age or older.
2. Distance from Educational Institutions
You confirm that you reside outside a radius of one hundred (100) yards from any educational institution.
3. Compliance with Law
You will not use the B2b.dealplex Platform to purchase Restricted Products if you are below 18 years of age and/or live within one hundred (100) yards of an educational institution. Similarly, you shall not place an order for any person below 18 years of age or living within 100 yards of an educational institution.
4. False Declaration and Consequences
If you make any false declaration or misrepresent your age or location to become eligible for purchasing Restricted Products, B2b.dealplex reserves the right to take appropriate actions, which may include cancellation of orders, suspension of your account, or legal action as permitted by applicable laws.
B2b.dealplex - Promotional Terms
These additional terms apply to promotional campaigns (“Offer”) live on the B2b.dealplex Platform from time to time. Users who place orders on B2b.dealplex and satisfy the eligibility criteria set forth by B2b.dealplex or its collaboration partners for the specific promotional campaign shall be termed as “Eligible Customer(s).”
1. Offer Duration and Cancellation
Offers shall run for the duration decided by B2b.dealplex, at its sole discretion, and may be revoked prematurely without prior notice.
2. Order Returns and Refunds
If the Offer is based on a minimum order value or specific product category, the Offer will stand cancelled if the products are returned by the Eligible Customer or refunded by B2b.dealplex, or if the order for such products is cancelled by the Eligible Customer. Once the benefit/prize of the Offer is availed/redeemed, the Eligible Customer agrees that the corresponding order cannot be returned or refunded.
3. Third-Party Services Disclaimer
B2b.dealplex and its affiliates shall not be liable for any services provided by third parties in connection with the Offer, including vouchers, prizes, or benefits.
4. Consent to Share Information
Eligible Customers provide explicit consent to B2b.dealplex to share their contact details (“Information”) with authorized third parties for Offer fulfillment. Such Information will be governed by the third parties’ privacy policies, and Eligible Customers are encouraged to review those policies before participating.
5. Geographic Restrictions
Offers are only available to Eligible Customers whose account settings on B2b.dealplex are set to India and whose billing address is in India.
6. Modification Rights
B2b.dealplex reserves the right to modify or alter any of these terms at any time without prior notice.
7. Non-transferability
Offers cannot be sold, transferred, encashed, exchanged, or combined with any other Offer.
8. No Liability for Third-Party Errors
B2b.dealplex accepts no liability for any errors or omissions by any third party relating to the Offer.
9. Communication of Benefits
Details of vouchers/prizes/benefits will be sent to Eligible Customers via email, SMS, WhatsApp, or in-app notifications.
10. Right to Exclude
B2b.dealplex reserves the right to exclude any Eligible Customer from the Offer or cancel the Offer wholly or partially without liability if it believes the Eligible Customer has:
• Breached these terms or any other applicable terms and policies.
• Acted dishonestly, fraudulently, or in bad faith.
• Tampered with the Offer process.
• Behaved disruptively.
11. Limitation of Liability and Dispute Resolution
By participating, Eligible Customers accept these terms and any additional promotional terms. Eligible Customers agree that:
• B2b.dealplex and its affiliates shall not be liable for any loss or damage, including theft, misuse of the Offer or Information.
• B2b.dealplex will not mediate disputes between Eligible Customers and third parties related to the Offer.
Payment Facility and Related Information
1. Payment Currenc
All payments towards orders and/or services on B2b.dealplex shall be made exclusively in Indian Rupees (INR).
2. Accepted Payment Methods
At the time of payment, B2b.dealplex will display the accepted payment methods which may include, but are not limited to: credit cards, debit cards, net banking, UPI, cash on delivery, or any other payment modes approved by the Reserve Bank of India (RBI). Please note that cash on delivery may not be available for certain orders.
3. Third-Party Payment Processors
To facilitate payments, B2b.dealplex may use third-party vendors and service providers, including payment gateways, to process your payments and manage payment card information. If you are redirected to a third-party payment processor, you agree to comply with that third party’s terms and conditions. B2b.dealplex shall not be responsible or liable for any issues arising from your use of third-party payment services.
4. Authorization and Liability
By providing payment details to avail payment services on B2b.dealplex, you represent and warrant that you are legally authorized to use such payment details. You accept full responsibility and liability for all payments made using your payment information and confirm that your use complies with applicable laws.
5. Nature of Payment Facility
The payment facility provided by B2b.dealplex is strictly a facilitator service that enables electronic online payments using authorized banking infrastructure and card payment gateway networks. B2b.dealplex is not a banking or financial institution and does not offer banking or financial services.
6. Additional Fees by Issuers
You acknowledge that certain payment issuers (banks or card providers) may levy additional transaction fees or other charges for processing your payments, which are outside B2b.dealplex’s control.
Order History&
